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Returns Policy
We hope you love your new ceramic piece from Muddy Nest Ceramics however, we understand that sometimes things don't work out as planned.
This policy outlines the conditions under which you can return your ceramic purchase.
What can be returned?
-
You can return any unused and undamaged ceramic piece within 14 days of receipt.
-
Original packaging (or similar secure packaging) is strongly preferred for returns.
What cannot be returned?
-
We cannot accept returns for USED, DAMAGED, or custom-made ceramic pieces.
-
Discounted or sale-priced items may have specific return restrictions, which will be noted at the time of purchase.
Return Process
-
Contact Us
Before returning your item, please contact us by email via out contact page with your order number and reason for return. -
Return Shipping
You are responsible for the cost of return shipping. We recommend using a tracked shipping method with insurance for valuable pieces. -
Inspection
Upon receiving the returned item, we will inspect it to ensure it meets the return criteria. -
Refund
If the return is approved, you will receive a full refund for the purchase price of the item (minus original shipping costs) within 10 business days. The refund will be issued to the original payment method used.
Exchanges
We currently do not offer exchanges for returned items. However, you can return your unwanted item and use the refund to place a new order for the desired piece.
Damages
If your ceramic piece arrives damaged, please contact us immediately at [Your Email Address] or by phone at [Your Phone Number] with your order number and photos of the damage. We will work with you to arrange a replacement or a full refund, including any return shipping costs.
Please Note
-
We reserve the right to modify this return policy at any time.
-
This policy applies to all purchases made through our website or in person (if applicable).
We hope this information is helpful! Please don't hesitate to contact us if you have any questions.
Sale Items
Please be advised that we do not offer refunds or exchange on sale items.
We kindly ask that you consider items carefully before making a purchase.
Returns Policy
We hope you love your new ceramic piece from Muddy Nest Ceramics however, we understand that sometimes things don't work out as planned.
This policy outlines the conditions under which you can return your ceramic purchase.
What can be returned?
-
You can return any unused and undamaged ceramic piece within 14 days of receipt.
-
Original packaging (or similar secure packaging) is strongly preferred for returns.
What cannot be returned?
-
We cannot accept returns for USED, DAMAGED, or custom-made ceramic pieces.
-
Discounted or sale-priced items may have specific return restrictions, which will be noted at the time of purchase.
Return Process
-
Contact Us
Before returning your item, please contact us by email via out contact page with your order number and reason for return. -
Return Shipping
You are responsible for the cost of return shipping. We recommend using a tracked shipping method with insurance for valuable pieces. -
Inspection
Upon receiving the returned item, we will inspect it to ensure it meets the return criteria. -
Refund
If the return is approved, you will receive a full refund for the purchase price of the item (minus original shipping costs) within 10 business days. The refund will be issued to the original payment method used.
Exchanges
We currently do not offer exchanges for returned items. However, you can return your unwanted item and use the refund to place a new order for the desired piece.
Damages
If your ceramic piece arrives damaged, please contact us immediately at [Your Email Address] or by phone at [Your Phone Number] with your order number and photos of the damage. We will work with you to arrange a replacement or a full refund, including any return shipping costs.
Please Note
-
We reserve the right to modify this return policy at any time.
-
This policy applies to all purchases made through our website or in person (if applicable).
We hope this information is helpful! Please don't hesitate to contact us if you have any questions.
Sale Items
Please be advised that we do not offer refunds or exchange on sale items.
We kindly ask that you consider items carefully before making a purchase.